£49.00
Ex VAT
Description
Specific to KBB, this course improves your customer engagement skills using a handful of tips and tricks provided by tutor Simon Acres, former Group Sales Director at Omega PLC & Retail Corporate Chairman of the KBSA Association.
Discounts available for multiple purchases
The course trailer
Customer Engagement Modules
The content has been written by Simon Acres and will demonstrate best sales practice in customer engagement.
What’s included
Section 1: Initial introduction
- Customer research
- Pre qualify
- Other retailer visits
- Book today
- Product proposal
Section 2: Your preparation
- Customer profile
- Technical knowledge
- Always benefits
- Power of pictures
- Personal presentation
- Car debate
Section 3 : Controlling the sale
- Frustrations first
- Maximising profit
- Mediation
- Sample material
- Upsell
Section 4 : Presentation & Close
- Conversion all together
- Seating Importance
- Demonstrate
- Presenting price
- Infectious smile
- Price objection
Learning outcomes
- Understanding the sales process
- Understanding customer engagement
- Understanding handling objections
- Understanding buying signals
- Understanding closing the sale
Certificate
