£99.00
Ex VAT
Description
Specific to KBB, improve best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.
The course utilises 30 years of KBB and Merchant sales experience from tutor Simon Acres, formally Group Sales Director at Omega PLC & former Retail Corporate Chairman of the KBSA Association
Discounts available for multiple purchases
The course trailer
Customer Engagement Modules
The content has been written by Simon Acres and will demonstrate best sales practice in customer engagement.
What’s included
- Five modules of video content
- Certificate of Achievement
- Complimentary access to a specific KBB Facebook group (where your training tutor can answer further questions)
Learning outcomes
- Understanding the sales process
- Understanding customer engagement
- Understanding handling objections
- Understanding buying signals
- Understanding closing the sale
Certificate
