£199.00
Excl. VAT
Discounts available for multiple purchases
Increase your KBB sales!
Our accredited sales training is previously endorsed by OAL to support profitable sales growth.
Specific to KBB, improve best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.
The course utilises 30 years of KBB and Merchant sales experience from tutor Simon Acres, formally Group Sales Director at Omega PLC & former Retail Corporate Chairman of the KBSA Association
Description
The foundation module and advanced module can be both be purchased for a special price of £199+VAT
KBB Specific Advanced Showroom Sales Training
- Approaching the customer
- Engaging with the customer
- Maximise order value
- Mirror your customer
- Rapport building
- Avoid prejudgements
- Fact finding
- Understand competitor visits
- Frustrations first
- Communication options
- Relay your differences
- Open questions
- Probing questions
- Previous buying experiences
- Customer proposals
- Assume the order
- Needs first
- Uncover the real budget
- Investment not cost
- Stretch the budget
- Quick tip
- Qualify the brief
- Why buy from me?
- Lead with benefits
- Design for the future
- Garden path closing
- Safety in numbers
- Feel, felt, found experiences
- Bright work mode
- Uncover real objections
- Negatives to positives
- Maximise order value
- Justifying price
- Always be closing
- Self analise
- Repead back accepted benefits
- Control with agreements
- Follow up process
- Confidently propose your solution
- Appreciation equals referals
Customer engagement sales training – KBB specific online course available now
- Understanding the sales process
- Understanding customer engagement
- Understanding handling objections
- Understanding buying signals
- Understanding closing the sale
