
#simonacerestraining
Customer engagement sales training
Increase your sales!
Don’t hold back on your self-development. Book our ONLINE Customer Engagement Training today
What’s included
Specific to KBB, improve best practices in showroom customer engagement. This advanced course of 40 key tips continues with understanding needs, objection handling techniques, how to agree on the next stage and alternative options in closing the sale.
Training video content
Certificate of Achievement
Complimentary access to a specific KBB FB Group
(where your training tutor can answer further questions)
FILMS CONTENT:
Film 1: Customer Rapport
Approaching the customer
Engaging with the customer
Maximise order value
Mirror your customer
Film 2: Customer Interviewing
Rapport building
Avoid prejudgements
Fact finding
Understand competitor visits
Frustrations first
Communication options
Relay your differences
Open questions
Probing questions
Previous buying experiences
Film 3: Your Proposal
Customer proposals
Assume the order
Needs first
Uncover the real budget
Film 4: Control The Budget
Investment not cost
Stretch the budget
Quick tip
Qualify the brief
Film 5: Explain Your Differences
Why buy from me?
Lead with benefits
Design for the future
Garden path closing
Safety in numbers
Feel, felt, found experiences
Bright work mode
Uncover real objections
Negatives to positives
Film 6: Asking For The Order
Maximise order value
Justifying price
Always be closing
Self analise
Repead back accepted benefits
Film 7: Control The Sale
Control with agreements
Follow up process
Confidently propose your solution
Appreciation equals referals
#testimonial
I have learned a lot from Simon’s videos and have implemented some of his techniques into my daily routine when dealing with customers. With this showroom specific sales training, I’m finding the customer tends to have a much better experience from our business as a whole and I am finding myself closing a lot more sales with ease. The modules have given me a huge boost in confidence when speaking with customers in all aspects.
JORDAN JONES
Cwtch Haus Design in Wales
Buy our training
365
days access to the training content
7
engaging training films you can complete at your own pace and available time
Interactive quise
To ensure course completion, an interactive multiple-choice quiz is included
Certificate of Achievement
Personalized certificates will be sent to the attendees after training completion
Specific KBB FB Group
where attendees can ask questions relative to the completed course content and the training tutor will provide the answers